Service Manager

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Reference: 005/2025
Category: Service
Location: Westmeath, Ireland
Employment Type: Full Time

SERVICE MANAGER FOR LOUGH OWEL MOTORS, MULLINGAR
We are currently looking for a service manager to join us at Lough Owel Motors.

Job Description

As the Service Manager, you will be responsible for overseeing the day-to-day operations of a busy Peugeot Dealership while ensuring outstanding customer service, operational efficiency and profitability. Strong leadership, automotive industry knowledge and adaptability are key to success in this role.

Key Responsibilities:

Lead and motivate a team of technicians ensuring effective training.
Create and oversee workshop schedules to optimise productivity and ensure adherence to manufacture guidelines.
Monitor KPIs (service revenue, productivity, customer retention) and implement improvement strategies.
Develop and maintain relationships with distributors, suppliers and other relevant contacts.
Ensure high customer satisfaction through prompt, quality service and effective issue resolution.
Monitor equipment use and maintenance whilst ensuring compliance with legal and manufacturer standards.
Ensure compliance with Health & Safety regulations and implement improvements where required.
Promote associated products and services and implement a marketing plan to enable growth.
Efficiently maintain debtors account by ensuring accurate and timely invoicing and payment.
Oversee and maintain all warranty related administration and procedures in accordance with Peugeot policies.
Collaborate with parts, sales and accounts teams for a seamless customer experience.

What We Offer:

Competitive salary with performance-based incentives.
Company car with onsite parking, employee discount and employee health & wellness benefits.
Supportive, inclusive work environment.
Life Assurance.

What we are looking for:

Proven experience in a managerial role within aftersales or service environments.
Strong automotive industry knowledge and best practices.
Results-driven with a focus on continuous improvement.
Strong problem-solving and organizational abilities.
Proficiency in service management software and reporting tools.
Proficiency in Microsoft Word, Excel and Outlook.
Job Type: Full-time

Pay: From €37,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company car
Employee assistance program
On-site parking
Store discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 28/02/2025

CVs to sinead@loughowelmotors.ie

Workshop Foreman

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Reference: 004/2025
Category: Workshop
Location: Westmeath, Ireland
Employment Type: Full Time

The Role:

Oversee the day to day operation of the Workshop ensuring optimum and consistent labour utilisation, labour deployment and job efficiency
Managing a team of 10 Technicians in a busy environment.
Maintain a safe and clean work environment
To book in, by telephone, email or personally, vehicles for service and repair
Generate Estimates and invoices
To hand over the vehicle to customer and explain any issues relating to the work/future work required
Meet with customers to identify and clearly understand problems as and when required.
Ensure all work is carried out observing safe working practices.
Complete relevant service documentation in line with Dealer and Manufacturer requirements
Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out.

The Person:

The ideal candidate will possess the following qualification, skills, knowledge and attributes:

Ideally but not essentially a Qualified Mechanic or a person with 3 years’ experience in managing a Vehicle Workshop & team of Technicians.
Excellent communication, interpersonal and organisational skills.
Strong computer skills including MS Office and experience of Assetminder would be an advantage.
HGV / PSV licence an advantage
Team player with ability to work on their own initiative
Be flexible and prepared to work in any required areas

Perks & Benefits:

Competitive Salary
Pension scheme
Life Insurance
Clean comfortable employee canteen
All applications are held in the highest confidence.

CVs to careers@reynoldscommercials.ie.

Senior HCV Heavy Diesel Mechanic

Posted on by

Reference: 003/2025
Category: Technician
Location: Westmeath, Ireland
Employment Type: Full Time

The Role:

The main duties and responsibilities of the role will include the following;

The ability to work in a busy environment.
Maintain a safe and clean work environment
To carry out road testing and quality control inspections as required
Carry out the full cycle of diagnosis, repairs, maintenance, servicing, pretest work to a high standard in a range HGVs, PSVs and LCVs, RCVs
Use technologies and hardware as provided for monitoring vehicle issues, including the use of Assetminder.
Perform incidental Welding operations
Work under pressure to tight deadlines
Comply with all company policies and initiatives to ensure safe and efficient operation within the business.
To work as part of a team, maintaining a good working relationship between colleagues and customers
To complete all job-related paperwork in line with Reynolds Commercials standards
To participate in training and development programmes as required by the Company
24 Hour callout may be required on a rotation basis for this job role

The Person:

The ideal candidate will possess the following qualification, skills, knowledge and attributes:

Qualified Heavy Goods Vehicle Mechanic HGV Mechanic)
High degree of product and technical knowledge, including engine, cab and chassis, RCV bodies, lifting equipment, and weighing equipment
5 years’ experience in relevant discipline is desirable
HGV / PSV licence an advantage
Team player with ability to work on their own initiative
Be flexible and prepared to work in any required areas
Proficiency in the English language is a requirement
A “can do” work ethic with excellent problem-solving skills

Perks & Benefits:

Overtime available and payable
Pension scheme for employees
Clean comfortable employee canteen
Competitive Salary
All applications are held in the highest confidence.

CVs to careers@reynoldscommercials.ie.

Service Advisor & Executive Assistant

Posted on by

Reference: 002/2025
Category: Customer Service
Location: Westmeath, Ireland
Employment Type: Full Time

The Role:

Oversee all service operations and customer interactions within the Service Department.
Manage the flow of incoming calls, emails, and visitors, providing exceptional customer service and administrative support to the Director of Operations.
Establish and maintain strong relationships with customers, internal stakeholders, and Renault Trucks representatives.
Identify and resolve customer issues and service department escalations in a timely and professional manner.
Prioritize and delegate tasks effectively to manage a high-volume service department.
Ensure the Service Department runs smoothly and works collaboratively with Parts and Sales.
Maintain accurate weekly, monthly, quarterly, and year-end reports for the Service Department.
Assist the Director of Operations with scheduling and other administrative duties.

The Person:

Prior experience in the automotive industry (preferably commercial vehicles) is a plus, but not essential.
Excellent leadership, supervisory, and mentoring skills.
Strong problem-solving and conflict resolution abilities.
Results-driven with a desire to make a positive impact.
Exceptional communication skills, both verbal and written.
Active listening skills and the ability to provide solutions to customer concerns.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Reliable, professional, and possesses a strong work ethic.

Perks & Benefits:

Competitive Salary
Pension Scheme
Life Insurance
Clean and comfortable employee canteen
Opportunity to work in a fast-paced and growing environment

We are an equal opportunities employer and value diversity at our company. We are committed to creating an inclusive work environment for all employees. All applications are held in the strictest confidence.

CVs to careers@reynoldscommercials.ie.

CVRT Tester – Part Time (HCV & LCV)

Posted on by

Reference: 001/2025
Category: CVRT Tester
Location: Westmeath, Ireland
Employment Type: Part Time

The Role:

Conduct Commercial Vehicle Roadworthiness Tests (CVRT) on a wide range of vehicles, including Heavy Goods Vehicles (HCVs) and Light Commercial Vehicles (LCVs).
Diagnose and identify any defects or safety issues during the CVRT inspection.
Prepare detailed inspection reports accurately and efficiently.
Advise customers on necessary repairs and maintenance.
Maintain accurate records of all CVRT inspections and vehicle data.
Ensure compliance with all relevant CVRT regulations and guidelines.
Assist in maintaining a clean and safe workshop environment.
Contribute to the overall efficiency and productivity of the Service Department.

The Person:

Qualified CVRT Tester with a valid and up-to-date license.
Experience in diagnosing and repairing commercial vehicle defects.
Strong mechanical aptitude and diagnostic skills.
Excellent attention to detail and accuracy.
Ability to work independently and as part of a team.
Good communication and interpersonal skills.
Ability to work in a fast-paced environment.

Desirable Qualifications:

Tachograph calibration experience.
Experience with a wide range of commercial vehicle brands.
Knowledge of current roadworthiness regulations and best practices.
Perks & Benefits:

Competitive Salary
Pension Scheme
Life Insurance
Clean and comfortable employee canteen

All applications are held in the strictest confidence. Forward your CV to careers@reynoldscommercials.ie