After Sales Advisor | Motor Industry Jobs

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Job Title After Sales Advisor | Motor Industry Jobs
Company Name Cavanaghs of Charleville
Location Charleville, Cork
Date Posted October 9, 2018
Category After Sales/Service
Job Type Full-time

Description

Cavanaghs of Charleville Ltd. Incorporating Cavanaghs of Mallow, is one of Munster’s leading Ford dealerships. The main dealer is based on the Limerick Road, Charleville, Co. Cork with a second location in Mallow. The company operates a main Ford Dealer franchise with Transit Centre status and also has a significant Aftersales and Parts business including the Hyundai Aftersales agency. It has won the Ford Chairman’s Award of Excellence multiple times within the Ford Network; is a current Deloitte Best Managed Company and also is a past winner of the prestigious Franchised Dealer of the Year Award from the SIMI. The company currently employs 60 full time staff. We are currently on the look-out for an After Sales Advisor.

Working closely with the other members of the After Sales team, the successful candidate will have responsibility for:
• Managing daily appointments. 
• Managing customer check-in and check-out/handover process. 
• Ensuring customers are informed of work required, and that authorisation is received prior to work being actioned.
• Checking for warranty recalls and Field Service Actions and informing the customer of this work prior to commencement of the repair, ensuring pre-authorisation from the customer. 
• Ensuring that all warranty requirements are met prior to commencement of any works. 
• Liaison with Manufacturer in relation prior approval of repairs or replacement vehicles when required. 
• Making recommendations to customers for preventative maintenance on their vehicles. 
• Managing the entire customer relationship from check-in through to handover to maintain good Customer Satisfaction Index (CSI) ratings for the dealership. 
• Working alongside the Parts Department ensuring all relevant parts are available prior to the vehicle being booked in, ensuring minimum disruption to the customer. 
• Assisting the Parts Manager in the daily operation of the parts department when required. 
• Assisting the Foreman/workshop controller in the allocation of work and management of same through the workshop. 
• Promoting After Sales service in a positive manner when dealing with customers and traders alike. 
• Being proactive in his or her ideas to promote After Sales business. 

Requirements:
This position requires excellent administrative, organisation and communication skills. The ability to multi task and manage multiple concurrent activities will be essential.
Experience in a similar role within the Motor Industry is desirable but not essential. Full induction and training will be provided. 
Basic technical knowledge or a desire to learn or develop same is desirable.

CV with Cover letter to info@cavanaghs.com. 

Closing date is Tues 30th October 5pm.

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