Aftersales Manager | Motor Industry Jobs

Cavanaghs of Charleville Ltd. is one of Munster’s leading motor dealerships, and is located on the Limerick Road, Charleville, Co. Cork employing around 50 staff. It is a main Ford dealer and Ford Transit centre and the company also has a second branch in Mallow, Co Cork.

We are currently taking applications for the position of Aftersales Manager.

This position requires leadership, organisation and delegation skills in leading a large team in the execution of mechanical operations, servicing and repairs in a high-volume service facility.

The successful candidate will have responsibility for:

• Managing a busy Service Department with 12 technicians plus administration staff and overseeing the daily throughput of vehicles to ensure quality diagnosis and repairs in a timely, efficient and profitable manner.

• Assisting Service Advisors in advising customers of necessary repairs and service including estimates of cost; and in making recommendations to customers regarding preventative maintenance on their vehicles.

• Ensuring customer satisfaction and quality of repairs is maintained at a high level and that customer satisfaction ratings are maintained above the target levels set by the manufacturer.

• Creating an environment wherein staff develop and excel, motivating technicians to improve efficiency and productivity so that the Service Department always remains productive and profitable.

• Assisting technical staff with the transition into electric powertrains and providing a training and development programme that assists all staff on this journey.

• Escalation and discussion of customer care issues, as appropriate, with management regarding the progression and resolution of same.

• Ensuring all technicians are kept up to date on Service Bulletins / Recalls / Updates.

• Liaison with Parts team regarding the parts supply pipeline to ensure that parts are available when works are to be completed.

• Facilitation of warranty claims procedures as required to ensure warranties are processed in time and in accordance with manufacturers’ policies and procedures.

• Timely meetings with technical and administration teams to maintain information flow and discuss issues arising related to staff and customers.

• Control and invoicing of work in progress in a timely manner.

• Management of Electronic Vehicle Health Check process.

Key Requirements:

• At least 5 years Motor industry experience is a key requirement.
• Would suit candidates with previous mechanical and/or workshop control experience who are looking to progress from their current role or transition from a similar role in another industry.
• Self-motivated with strong communication skills and attention to detail.
• Previous experience/knowledge of software systems within a technical enterprise setting.
• Suit applicants with a strong customer focus

The company can provide a stable, industry leading and dynamic environment in which to work. The successful candidate will have access to a company car and an excellent remuneration and benefits package. Interested candidates should forward their Curriculum Vitae with a cover letter in confidence to info@cavanaghs.com.