Experienced Service Advisor/Aftersales | Motor Industry Jobs

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Job Title Experienced Service Advisor/Aftersales | Motor Industry Jobs
Company Name Bolands Waterford
Location Waterford, Waterford
Date Posted September 11, 2019
Category Workshop
Job Type Full-time

Description

Bolands Waterford is seeking an experienced Service Advisor at their showrooms in Waterford. The candidate must be willing to work as part of the team and excel in customer satisfaction.

Main Duties:

  • Manage all service telephone and walk-in enquiries
  • Meet and greet the customer when they arrive with their vehicle
  • Set up jobs on dealer system, create job cards and invoicing jobs
  • Clarify issues relating to the service or repair
  • Communicate work to be carried out with the customer both face to face and over the phone
  • Obtaining authorisation for all additional work from the customer
  • Manage bookings to maximise workshop productivity
  • Manage the handover and administration of customer vehicles
  • Following up with service messages and keeping the customer updated
  • Accurately follow dealership and manufacturer guidelines
  • Maintaining customer relationships

Requirements:

  • Exceptional customer service skills over the phone and customer facing
  • Excellent personal presentation and always reflects the company’s corporate image
  • Experience in a customer service role would be an advantage – i.e. office/hotel receptionist, etc.
  • Ability to up-sell additional work
  • Computer literate – to be able to record and amend customer details accurately
  • Ability to work under pressure and remain calm
  • Previous experience in a similar role is an advantage

If you are interested in this role, please email your C.V. to bmahony@bolands.com

Apply
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