Experienced Warranty Administrator | Motor Industry Jobs

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Job Title Experienced Warranty Administrator | Motor Industry Jobs
Company Name Sheehy Motor Group
Location Kildare, Kildare
Date Posted April 6, 2021
Category Admin/Reception
Job Type Full-time

Description

Sheehy Motor Group has an immediate opening for an experienced Warranty Administrator. The successful candidate must have a proven track record in a main dealer with in-depth experience of all aspects of warranty administration. The primary function of the role is the co-ordination and processing of warranty claims for the Volkswagen/Skoda and Audi franchises and to provide guidance and assistance to the aftersales teams on all warranty related matters. This is a full-time permanent position, based in Naas.

Main duties will include:

  • Timely processing of Warranty claims to respective Manufacturers
  • Review and adjudicate on Policy/Goodwill applications
  • Generate KPI reports – outlining performance standards
  • Provide advice and assistance to the Aftersales Teams
  • Liaise with Technical team to ensure full understanding of Quality Issues
  • Ensure all internal and external communications are of the highest standards
  • Manage and maintain good working relationships with colleagues, dealers/customers and any other external partner
  • Preparation of Bodywork estimates

Person Specification

  • Strong relationship builder and team player
  • Demonstrated ability to multitask and perform under pressure
  • Flexible and adaptable to change
  • Positive ‘can do’ attitude
  • Problem solver with a solutions mindset
  • Strong written and verbal communication skills
  • Excellent attention to detail
  • Excellent PC skills

Key Competencies

  • Minimum of three years’ experience in a similar role within the Motor Industry
  • Prior warranty experience with the Volkswagen Group would be a distinct advantage
  • Prior experience of preparing bodywork estimates would be a distinct advantage
  • Be fluent in verbal and written English.
  • Knowledge of ADP Kerridge would be a distinct advantage
  • Ability to multitask and work under pressure in a busy aftersales environment
  • Full Clean Driving Licence

If you meet the above requirements and are interested in applying for this position, please submit a CV & Cover Letter to hr@sheehymotors.ie

Closing Date Friday 9th April 2021

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