Road Tax - Shared Services Administrator | Motor Industry Jobs

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Job Title Road Tax – Shared Services Administrator | Motor Industry Jobs
Company Name Lease Plan
Location Dublin, Dublin
Date Posted May 14, 2019
Category Admin/Reception
Job Type Full-time

Description

To manage road tax renewals & compliance for LeasePlan’s fleet of 20,000 vehicles. To provide a high standard of customer service to internal customers & external clients. The administrator will be responsible for ensuring our processes are managed in a robust & effective manner to maintain compliance.

Applicants must be highly motivated self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team.  Prior administrative experience is desirable. A driver’s license & own transport would be an advantage.

Tasks:

• Manage the road tax process end to end, ensuring all new vehicles are taxed once registered & that any renewals are processed ahead of the road tax expiring

• Manage requests for replacement road tax & CVRT discs

• Develop a working relationship with the Motor Tax Office to facilitate the smooth running of our processes

• Take documentation requiring signature to the Gardai for completion

• Provide supporting documentation to clients & drivers as required

• Provide general administrative support to the wider team as required

• Working as part of a team, efficiently and professionally process and log telephone and email cenquiries

• To undertake any reasonable role related duties which may be required from time to time by line manager

• Achieve team goals and to achieve individual targets as outlined by line manager.

• To help build long term proactive relationships with clients and drivers by:

• Building client trust and confidence

• Continuing to build on LeasePlan’s professional image and maintain LeasePlan’s high standard of customer service

• Increasing customer survey ratings

• To undertake any reasonable role related duties which may be required from time to time by line manager

• Managing fluctuating workloads

• General administration

• Adhoc projects:  To work with your Managers or colleagues to assist in any adhoc requests you are asked to do

Knowledge, Skills & Experience:

• Good telephone communicator with both suppliers and customers

• Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals

• Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.

• Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner

• Must have strong attention to detail and display a high level of accuracy

• Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook

• Good team player – must enjoy being part of, and actively participating in a team environment

• Good interpersonal skills and have an ability to build rapport with clients and drivers

• Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required

• Good time management skills, managing fluctuating workloads & organistation and prioiritisation of daily tasks

• The ability to see issues through to completion and work to deadlines

• Appropriate follow-up on client deliverables

• Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved

• Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department

To Apply:

Please send a cover letter and an up to date CV to hr@leaseplan.ie

Apply
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