Service Advisor | Motor Industry Jobs

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Job Title Service Advisor | Motor Industry Jobs
Company Name Sheehy Motor Group
Location Kildare, Kildare
Date Posted April 6, 2021
Category After Sales/Service
Job Type Full-time

Description

Sheehy Motor Group is currently welcoming applications for the role of Service Advisor. We are looking for a highly motivated individual to join our aftersales team in Naas and in return we offer an excellent opportunity to develop your career with one of Ireland’s premier motor retailers.

The successful candidate will be provided with in-depth training in all aspects of the Service process at Sheehy Motors and will become an integral part of the Aftersales Team. This is a demanding position, and the successful applicant must be able to demonstrate the ability to work as part of a team, have excellent communication and interpersonal skills and be process driven. Whilst prior experience in a similar role would be advantageous, we will consider applicants who can demonstrate prior experience within a customer service environment.

The main areas of responsibility will be:

  • To provide all customers with systematic and qualified support and assistance in all phases of the service process, in order to deliver successful results and to enhance customer satisfaction as the basis for long-term building and maintaining of loyalty to the brand and the Dealership
  • Commit every effort to attaining the targets and goals set by the Service Management Team
  • Ensure that the dealership’s service department contributes to the customer’s satisfaction with service delivery by providing a high quality of work.
  • To deal with customer requirements for service and repair in an efficient and courteous manner both by phone and in person
  • Determine workshop availability and manage bookings to ensure maximum workshop efficiency
  • Manage service customer appointments efficiently and liaise with customer as appropriate
  • To deliver a high level of customer satisfaction and adopt a positive approach which will encourage exceptional levels of customer care
  • Achieve consistently high standards across the dealership and identify new ways to increase the performance

Person Specific

  • Prior experience as a Service Advisor within the Irish Motor Industry or alternatively experience of working in a customer service environment, demonstrating a commitment to providing customers with an exceptional level of service.
  • Possess a strong desire to succeed in a targeted & competitive environment
  • Can clearly demonstrate a strong work ethic with excellent organisational skills
  • Warm and friendly personality portraying a professional and corporate image both in-person and over the phone
  • Excellent communication and interpersonal skills.
  • A disciplined approach to following the service process from start to finish, with strong attention to detail

Key Competencies

  • Be fluent in verbal and written English.
  • Proficient in Excel, Word and PowerPoint
  • Knowledge of ADP Kerridge would be a distinct advantage
  • Full, Clean Driving Licence

If you meet the above requirements and are interested in becoming a member of the aftersales team please apply with CV & Cover Letter to hr@sheehymotors.ie

All applications will be dealt with in the strictest of confidence.

Closing Date for Applications – 9th April 2021

Apply
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