Service Advisor | Motor Industry Jobs

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Job Title Service Advisor | Motor Industry Jobs
Company Name Gowan Motors
Location Navan Road, Dublin
Date Posted May 9, 2022
Category After Sales/Service
Job Type Full-time

Description

An exciting opportunity has come up for a Service Advisor to join our Gowan Motors (Navan Road) Service Department. Candidates must have the ability to cope under pressure whilst maintaining a professional attitude at all times. You must have a passion for customer service, great motivation and experience as a Service Advisor within the automotive industry is preferable.This position plays a critical role in driving our business forward.

Duties:

  • Dealing with customer queries at location, over the telephone and via email efficiently.
  • You will be targeted on your upselling capabilities, making customers aware of the various after sales plans etc. on offer, this is part of the role will be key to your overall OTE.
  • Providing general administrative and clerical support.
  • Processing cash, invoicing and taking payments physically over the telephone.
  • Ensuring all documentation is processed/filed daily.
  • Ensuring all Customer Relations Procedures are managed and maintained.
  • Book in vehicles for repairs; initiate service documentation, job card production and follow-up systems.
  • Inspect nature of repair/service work required.
  • Stock control in conjunction with Parts Department.
  • Transferring parts and accessories from the Parts Department for use in the service/repair work.
  • Processing Supplier Invoices.
  • Raising Customer Invoices.

Key Attributes include:

  • Excellent written and verbal communication skills and be proficient in Microsoft Word, Excel and Outlook.
  • Kerridge knowledge desirable.
  • Proven ability to respond to queries in a professional manor.
  • Strong interpersonal skills.
  • Discreet and tactful.
  • Ability to contribute as a strong member of the team.
  • Able to deal with complex queries from customers in a professional manor.
  • Excellent problem solving skills.
  • Strong customer service experience.
  • Energy and enthusiasm to deal with difficult customers.
  • Full driving licence desirable.
Apply
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