Service Advisor/Receptionist | Motor Industry Jobs

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Job Title Service Advisor/Receptionist | Motor Industry Jobs
Company Name Adams of Tralee
Location Tralee, Kerry
Date Posted November 27, 2018
Category After Sales/Service
Job Type Part-time


Adams of Tralee, main Hyundai & Fiat Professional Dealers, are looking for a Service Advisor/Receptionist to cover maternity leave. The position is available immediately until September 2019.

You will be the first point of contact with the customer and act as a link between customer and service department employees.

Main tasks:

• Handle telephone calls and walk-in requests from customers wishing to book service/repair work

• Determine workshop availability using the workshop loading or booking system

• Make suitable appointments for customer

• Liaise with the Parts Department to ensure that the correct parts are ordered for the job and will be available

• Meet and greet the customer when they arrive with their vehicle

• Establish a clear understanding of any symptom or problem the customer has with their vehicle

• Note any damage, scratches, missing hubcaps etc. Input all this information on the Job Card to assist the Technician to arrive at a final diagnosis

• Complete Job Card with clear information

• Verify method of payment and clarify what the customer must pay for

• Organise a courtesy car for customer if appropriate

• Liaise with customers while their vehicle is in the workshop to inform them of the estimate of the costs and obtain authorisation for all such additional work

• Ensure that the Customers vehicle is ready for collection at the pre-agreed time

• When the customer arrives to collect their car, explain all service and repair work completed item by item and how this is reflected in the invoice

• Notify customers when backorder parts become available, arrange appointment and schedule into workshop

• Manage booking to maximise workshop productivity

• Assume some appointed duties of the Service Manager or other staff members in their absence

If you are interested in being considered for this position, we invite you to apply to Donie Shine, Service Manager. Tel: 066/7149730

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