Service Manager | Motor Industry Jobs

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Job Title Service Manager | Motor Industry Jobs
Company Name Cavanaghs of Charleville
Location Charleville, Carlow
Date Posted April 13, 2018
Category After Sales/Service
Job Type Full-time

Description

Cavanaghs of Charleville Ltd. is one of Munster’s leading motor dealerships, and is located at Limerick Road, Charleville, Co. Cork. It is a main Ford car dealer and Ford LCV centre and also has a significant aftersales and parts business including the Hyundai agency. Cavanaghs of Charleville is a multi-award winning company, among its achievements are the Ford Chairman’s Award of Excellence, Deloitte Best Managed Company and the prestigious Franchised Dealer of the Year Award from the SIMI. The company employs 50 full time staff.

Franchised Dealer of the Year Award from the SIMI. The company employs 50 full time staff. We are currently taking applications for the position of Service Manager.
This position requires leadership, organisation and delegation skills in leading a team in the execution of mechanical operations, servicing and repairs in a high-volume service facility with due care and attention to all parties in the process. Working closely with the Aftersales Manager, the successful candidate will have responsibility for:
?Managing a busy Service Department with 12 technicians plus administration staff and overseeing the daily throughput of vehicles to ensure quality diagnosis and repairs in a timely, efficient and profitable manner. ?Assisting Service Advisors in advising customers of necessary repairs and service including estimates of cost; and in making recommendations to customers regarding preventative maintenance on their vehicles. ?Ensuring customer satisfaction and quality of repairs is maintained at a high level and that customer satisfaction ratings are maintained above the target levels set by manufacturers. ?Creating an environment wherein staff develop and excel, motivating technicians to improve efficiency and productivity so that the Service Department always remains productive and profitable. ?Ensuring a high professional standard within the workshop, monitoring each technician’s ability and output; and ensuring training is provided when needed. ?Escalation and discussion of customer care issues, as appropriate, with management regarding the progression and resolution of same. ?Ensuring all technicians are kept up to date on Service Bulletins / Recalls / Updates. ?Liaison with Parts team regarding the parts supply pipeline to ensure that parts are available when works are to be completed. ?Facilitation of warranty claims procedures as required to ensure warranties are processed in time and in accordance with manufacturers’ policies and procedures. ?Weekly meetings with technical and administration teams to maintain information flow and discuss issues arising related to staff and customers. ?Control and invoicing of work in progress in a timely manner. ?Management of Electronic Vehicle Health Check process. Key Requirements: ?Motor industry experience is an advantage. ?Candidates with previous mechanical and/or workshop control experience. ?Self-motivated with strong communication skills and attention to detail. Desirable Requirements: ?Experience in a similar management role is desirable. Technical skills, knowledge and experience in the motor industry with relevant motor industry qualifications are an advantage. ?Previous fleet or commercial management experience. ?Previous experience/knowledge of software systems for managing technical teams is desirable. The company can provide a stable, industry leading and dynamic environment in which to work. The successful candidate will have access to a company car and an excellent remuneration and benefits package. The end date for receipt of applications is currently not set. Interested candidates should forward their Curriculum Vitae with a cover letter in confidence to info@cavanaghs.com
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